Membrain Privacy Policy (India)
Last updated: 27 Aug 2025. Applies to: Users in India using Membrain’s website, PWA, and mobile-web app (the “Service”).
This policy is for general information only and is not legal advice.
1) Who we are
- Membrain (“we”, “us”, “our”) provides waterproofing and painting services through a digital platform.
- Legal Entity: [Insert company legal name once incorporated]
- Registered Address: [Address, City, State, PIN]
- Primary Contact (privacy & support): support@membrainapp.in
- General Helpdesk: help@membrainapp.in
- Grievance Officer (India): [Name] — support@membrainapp.in
2) Scope (India only)
This policy is intended for users located in India and is framed with reference to the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws. If you are outside India, please do not use the Service.
3) Personal data we collect
A. You provide
- Account & identity: name, mobile number (OTP), email (if provided).
- Project details: address/area, room/terrace details, problem descriptions.
- Media & documents: photos/videos of sites, measurement sheets, quotations, invoices, signatures, feedback.
- Support: messages and attachments you share with support.
B. Collected automatically
- Device & log data: IP address, device/browser type, OS, language, timestamps, referral.
- Usage & performance: screens viewed, clicks, crash logs.
- PWA storage: offline cache for faster loads and reliability.
- Cookies/local storage: Essential (always on): session/auth, security/anti-abuse, feature flags, and a first-visit cookie (e.g., membrain_seen_v1) to skip the marketing page on return. Optional (only if enabled with consent): analytics/measurement identifiers.
C. From partners (if connected)
- Payments: status/IDs from payment providers (e.g., Razorpay). We do not store full card details.
- Messaging: device push token for notifications.
- If you upload someone else’s details (e.g., a tenant’s phone), you confirm you have the right to do so.
4) Why we process personal data (Purposes)
- Provide the Service: OTP login, bookings, technician assignment, site visits, measurement sheets, quotations, project execution, and digital warranties.
- Operate & secure: fraud/abuse prevention, debugging, enforcing Terms.
- Communicate: service updates, quotes, invoices, reminders, support.
- Payments: to process, reconcile, and (if applicable) refund payments.
- Improve the Service: quality checks, product analytics (if enabled), research using aggregated/de-identified data.
- Legal & compliance: taxation/GST records, responding to lawful requests.
- Legal basis under India law: your consent for optional processing (e.g., analytics/marketing), and as otherwise permitted under applicable law for service delivery, security, and compliance.
5) Cookies, local storage & consent (India)
- Essential cookies/local storage are required to run the Service and cannot be turned off.
- Optional cookies/SDKs (e.g., analytics) will run only if you consent (when enabled). You may withdraw consent anytime via in-app settings or by contacting support@membrainapp.in.
- PWA cache: clear via your browser’s site settings if you wish.
6) Sharing & disclosure
- We do not sell personal data. We may share limited data:
- Service providers (processors): hosting (e.g., Firebase), storage, authentication, SMS/email, analytics (if enabled), logging/monitoring, customer support.
- Payment partners: to complete transactions.
- Technicians/partners: only what’s needed to fulfil your booking.
- Legal/compliance: to comply with law or protect rights/safety.
- Business transfers: during merger/acquisition; we will notify you where required.
- All vendors are bound by contracts to process data only on our instructions and to protect it appropriately.
7) Data retention
- We keep data only as long as needed, then delete or anonymize it:
- Account data: while your account is active; deleted on request (subject to legal holds).
- Project/media: typically until warranty expiry + 12 months.
- Invoices & GST: up to 8 years or as required by tax law.
- Support logs: ~24 months.
- Retention may vary where law or security needs require longer.
8) Security
We use reasonable technical/organizational measures: TLS in transit, secure cloud storage, role-based access, and Firestore/Storage rules to restrict data by role (admin/technician/customer). No system is 100% secure; we improve continually.
9) Your rights (India – DPDP)
- Subject to applicable law, you can:
- Access your personal data and receive a summary.
- Correct inaccurate or incomplete data.
- Delete/erase your data (subject to legal obligations).
- Withdraw consent for optional processing (e.g., analytics).
- Grievance redressal: file a complaint with our Grievance Officer at support@membrainapp.in.
- Nominate another person to exercise your rights in case of death or incapacity (write to us to record a nomination).
- How to exercise: Email support@membrainapp.in (privacy & grievances) or help@membrainapp.in (general help). We may need to verify your identity and request details. We aim to respond within 30 days.
10) Children
Our Service is not directed to persons under 18. If you are under 18, do not use the Service. We do not knowingly process children’s data without verifiable consent from a parent/legal guardian.
11) International transfers
Your data may be processed in India and other countries where our vendors operate. We implement safeguards appropriate to the destination and risk.
12) Third-party links
Third-party websites/services linked in our app have their own privacy practices. Please review their policies.
13) Changes to this policy
We may update this policy periodically. We will post the updated version with a new “Last updated” date, and notify you in-app or by email when required.
14) Contact & Grievance Redressal (India)
- Privacy & grievance contact: support@membrainapp.in
- General help: help@membrainapp.in
- Grievance Officer: [Name] — support@membrainapp.in
- Postal: [Address, City, State, PIN]
- If you are not satisfied with our response, you may escalate as provided under applicable Indian law.