1) Quick summary

• Free: Site Visit & Estimation.
• Before work starts: Full refund on advances if we haven’t procured materials or booked labor/logistics.
• After materials are procured / team scheduled: Refund = Amount paid minus actual non-recoverable costs (materials that can’t be returned/tinted items, delivery, platform/payment fees if non-refundable to us).
• After work has started: Pro-rata refund for the unexecuted portion only; completed work and used materials are non-refundable.
• After job completion: No refunds. Quality issues are handled under our workmanship/material warranty and rework/rectification process.

2) Definitions

• Booking/Advance: Amount paid after you approve our quotation to confirm work.
• Non-recoverable costs: Tinted/colour-matched paints, custom/tint systems, adhesives, primers mixed/issued, items marked non-returnable by suppliers, delivery to site, scaffolding rentals, special tools hired, and any payment gateway/UPI fees that are not returned to us on refund.
• Work started: Team mobilized and on site, surface prep begun, or materials opened/mixed.

3) Cancellations

4) Non-refundable items

• Tinted/custom-coloured paints or special-order materials once procured.
• Materials already opened, mixed, or applied.
• Completed labor/services and site preparation already executed.
• Scaffolding or equipment rentals already billed.
• Payment gateway charges only if our payment partner does not return them to us upon refund.

5) Pro-rata & example

• We calculate refunds transparently:
• Refund = Amount paid − (Value of work completed + Non-recoverable costs)
• Example: You paid ₹50,000. Work completed equals ₹18,000 (labor + used materials). Non-recoverable costs (tinted paint + delivery) ₹7,000. Refund = 50,000 − (18,000 + 7,000) = ₹25,000.
• A detailed breakup will be shared on request.

6) Quality issues & warranty (no cash refunds)

After completion, issues are addressed via rectification/rework under your digital warranty terms (e.g., damp patches, peeling). Cash refunds are not offered post-completion; we fix the problem as per the warranty scope.

7) How to request a cancellation/refund

• Email support@membrainapp.in (cc help@membrainapp.in) with:
• Subject: Refund Request – [Booking ID]
• Include your booking ID, phone number, reason, and any photos if relevant.
• We will acknowledge within 2 business days and confirm eligibility and the amount within 7 business days.
• Refund timeline & method: Approved refunds are processed to the original payment method within 5–7 business days after approval. Bank posting times may vary.
• GST/Invoices: Where legally required, a credit note will be issued for refunded amounts (exclusive of non-refundable items).

8) Rescheduling

You may reschedule once at no charge if notified ≥24 hours before the scheduled start. Further reschedules or <24-hour notices may incur actual costs (labor call-out, logistics).

9) Abuse & safety

We may refuse service/refund where there is fraud, abuse, safety risk to staff, or violation of our Terms.

10) Contact & grievances (India)

• Refunds & support: support@membrainapp.in
• General help: help@membrainapp.in
• Postal: [Company Address, City, State, PIN]
• We aim to resolve refund queries within 7–10 business days from complete information receipt.

11) Legal

This policy does not limit your rights under applicable Indian law (including the Consumer Protection Act, 2019). We may update this policy; the latest version will carry the “Last updated” date above.